Refund policy
Return & Refund Policy
14-Day Return Policy
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return:
• The item must be unused, unworn, and in its original packaging
• Tags must be attached (if applicable)
• You must provide proof of purchase (order confirmation/receipt)
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How to Request a Return
To start a return, please contact us at
📧 support@tailbasket.com
Include:
• Your order number
• Reason for return
• Photos (if item is damaged or incorrect)
Once your request is approved, we will provide the following:
• Return instructions
• Return address
• Any required return authorization details
⚠️ Important: Items sent back without prior approval will not be accepted.
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Return Shipping & Fees
• Customers are responsible for return shipping costs, unless:
o The item is defective
o The item is damaged
o You received the wrong item
• In approved cases (damage/wrong item), we will:
o Provide a prepaid return label OR
o Cover the return shipping cost
• No restocking fee applies to approved returns within 14 days.
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Return Address
The return address will be provided after your return request is approved.
(This ensures your return is sent to the correct fulfillment location.)
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Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is:
• Damaged
• Defective
• Incorrect
Contact us immediately at support@tailbasket.com with photos, and we will resolve the issue as quickly as possible.
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Non-Returnable Items
The following items cannot be returned:
• Custom or personalized products
• Opened pet food, treats, supplements, hygiene products, used pet bedding, personalized products, and gift cards cannot be returned unless they arrived damaged, defective, or incorrect.
• Gift cards
• Items marked as non-returnable
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Refunds
Once your return is received and inspected:
• Approved refunds will be issued to your original payment method within 14 business days
• Processing time may vary depending on your bank or payment provider
If your return is not approved, we will notify you with the reason.
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Exchanges
We do not offer direct exchanges.
If you need a different product, please do the following:
1. Return the original item
2. Place a new order
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Late Returns
Returns requested or received after 14 days may:
• Be subject to a restocking fee (up to 15%), or
• Be declined depending on condition and reason
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✅ Important for Customers
• Always contact us before returning any item
• Do not send items without approval
• Return instructions vary depending on the product