FAQ

Frequently Asked Questions (FAQs)

1. What products does Tail Basket offer?

Tail Basket offers a wide range of pet essentials, including comfortable beds, cozy pet houses, toys, accessories, and other products designed to support your pet’s comfort, happiness, and daily needs.

2. How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location and shipping method selected at checkout. You will receive tracking information once your order has been shipped.

3. Can I return or exchange a product?

Yes, we accept returns according to our return policy. Products must meet the eligibility requirements and be returned within the specified return period. Please contact our support team before sending any item back.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking details. You can use the provided tracking information to check your order status.